Brian Head discusses his work at the PSMC in the context of the public service's discontent with constant restructuring, and their disquiet with the failing Goss Government in late 1995. He comments that while the Goss Government was an excellent reformer, it was seen as less effective in day-to-day service delivery.
Anne Warner describes her relationship with the media and its response to the human services policies implemented. She provides an example of the changes to adoption legislation and the fallout from privacy groups. More generally, she notes that the portfolio was susceptible to sensationalist media coverage.
Anne Warner discusses her relationship with local government during her time as minister. She notes that local government were reticent about moving into the area of human services with the exception of the Townsville City Council.
